Shipping policy

Shipping Policy

Last updated: May 2026

Orders are typically packed and dispatched within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of unusually high demand, processing times may be slightly longer.

ClayProVR ships worldwide from Denmark.

If your country is unavailable during checkout, please contact us and we will determine whether shipping can be arranged.

Estimated delivery times begin after dispatch and are not guaranteed.

Typically 8–10 business days
Occasionally up to 12 business days depending on carrier routing and customs processing

VAT is included where applicable.

Customers may be responsible for import duties, VAT, customs fees, or other charges imposed by their local authorities.

ClayProVR has no control over these charges and cannot predict their amount.

Tracking information is provided once an order has been dispatched.

Please note that tracking updates are provided by third-party carriers and may occasionally be delayed, incomplete, or temporarily unavailable.

In some cases, packages may continue moving through the shipping network without receiving regular tracking updates.

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is provided, please contact ClayProVR immediately.

Address changes may not be possible once an order has been dispatched.

Delivery estimates are not guarantees.

ClayProVR is not responsible for delays caused by:

If a shipment appears lost, please contact ClayProVR.

An investigation with the carrier may be required before a replacement shipment or refund can be considered.

Each case will be handled individually.

For shipping questions, please contact: